AURA Devices support manager

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Recent activity by AURA Devices support manager Recent activity Votes
  • Official comment
    1. Community
    2. Forum
    3. Delayed support answer

    Hello, Kira Helm! Sorry for the lack of communication. Recently, we have been experiencing difficulties due to high request traffic.We usually try to respond within one business day. If you haven't...

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    • AURA Devices support manager
    • 0 votes
  • Official comment
    1. Community
    2. Forum
    3. Measurements issues

    Hi, Thomas Mele!Did you follow the instructions correctly? Noisy environments and the proximity of reflective surfaces (such as glass, bare walls, and mirrors) distort the sound transmission and in...

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    • AURA Devices support manager
    • 0 votes
  • Official comment
    1. Community
    2. Forum
    3. Displaying results

    Hi Lindsay Raker, we're working on providing more analytics including Bioimpedance vector analysis charts to the app right now. They will be added in the next 2 months. As for know you can tap on e...

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    • AURA Devices support manager
    • Edited
    • 0 votes
    1. AURA Strap for Apple Watch
    2. AURA Strap FAQ

    Hi Alisha, please contact us at support@auradevices.io for further assistance.

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    • AURA Devices support manager
    • 0 votes
  • Official comment
    1. Community
    2. Forum
    3. Error Incorrect Data

    Hi David and John, please check this article for the solution https://help.auradevices.io/hc/en-us/articles/360012267978

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    • AURA Devices support manager
    • 0 votes
    1. Community
    2. Forum
    3. Error: no connection

    Hi Michael Salomon, to get battery charge level and other data you need to make a first measurement, than all the data will be synced. 

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    • AURA Devices support manager
    • 0 votes
  • Official comment
    1. Community
    2. Forum
    3. Apple Watch Screen is blurred or turn off during measurement at 70%

    Hi Anselm Gademann, you need to set the Wake-Up Screen setting of your Apple Watch to 70 seconds to make the AURA App working properly. Go to Settings Section->General and change the Wake-Up parame...

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    • AURA Devices support manager
    • 0 votes
  • Official comment
    1. Community
    2. Forum
    3. AURA Band delivery

    Hello everyone, at first sorry that we've made you wait. We've improved our logistics processes and now it takes less than a week to deliver the order. The process of delivery:  You're making the ...

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    • AURA Devices support manager
    • 0 votes
    1. Community
    2. Forum
    3. Error: no connection

    Hi Zan, to make the app show results, you need to make a measurement by pressing the Measure button and follow the instructions.

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    • AURA Devices support manager
    • 0 votes
    1. Community
    2. Forum
    3. Error: no connection

    Hi Fitness & Faith, I'll provide your feedback to our Product Development Team. Thanks for your feedback.

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    • AURA Devices support manager
    • 0 votes